My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-11-09T03:45:36+00:00

    I have received confirmation that my contact will be monitoring it.

    Can you ask them if they can post updates here? I would also be willing to discuss with them if it can help fix this issue faster.

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  2. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-09T03:38:18+00:00

    I have received confirmation that my contact will be monitoring it.

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  3. Anonymous
    2022-11-08T14:22:30+00:00

    I see you've posted it. I think that's the most practical method. I will alert my Microsoft contact to have someone monitor the thread.

    Would it be possible to get confirmation when they start monitoring it?

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-08T12:27:22+00:00

    I see you've posted it. I think that's the most practical method. I will alert my Microsoft contact to have someone monitor the thread.

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  5. Anonymous
    2022-11-08T05:52:01+00:00

    The Windows team is tracking a bug similar to this, but it has been isolated to an Insider build of Windows 11. I've been told if they could get OS build numbers and what branch from others (Dev Channel, Beta Channel, Release Preview), then they could confirm whether it is the same issue.

    Here's my information:

    Processor AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz
    Installed RAM 32.0 GB (27.9 GB usable) (NVIDIA RTX 3070 with latest version update)
    System type 64-bit operating system, x64-based processor
    Edition Windows 11 Pro
    Version 21H2
    Installed on ‎8/‎16/‎2022
    OS build 22000.978
    Microsoft® Word 2016 MSO (Version 2210 Build 16.0.15726.20070) 64-bit

    I don't use Chrome or Edge, only Firefox, and I haven't had any issues there.

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