My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-11-17T14:01:20+00:00

    I have open a new issue at this community in the following URL.

    https://answers.microsoft.com/en-us/microsoftedge/forum/all/when-the-cursor-is-near-the-address-bar-in-the/a739edae-dd99-4e33-a76d-b5a6b6996ac5

    I have a valid but incomplete solution which is turning off the hardware acceleration of Edge and Chrome.

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  2. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-09T13:45:49+00:00

    Don't push your luck!

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  3. Anonymous
    2022-11-09T03:45:36+00:00

    I have received confirmation that my contact will be monitoring it.

    Can you ask them if they can post updates here? I would also be willing to discuss with them if it can help fix this issue faster.

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-09T03:38:18+00:00

    I have received confirmation that my contact will be monitoring it.

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  5. Anonymous
    2022-11-08T14:22:30+00:00

    I see you've posted it. I think that's the most practical method. I will alert my Microsoft contact to have someone monitor the thread.

    Would it be possible to get confirmation when they start monitoring it?

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