Outlook Mobile Add-ins enabled, but blocked

Question

Outlook Mobile Add-ins enabled, but blocked

Anonymous

I'm trying to deploy the "Translator for Outlook" app for smartphones. We are using Intune to manage our mobile devices. However, all our add-ins have been added in M365 Admin > Settings > Integrated apps.

All the other add-ins are showing up in Outlook just fine, but Translator for Outlook shows under "Your administrator has blocked these add-ins for this account", and can't be used in Outlook mobile.

We initially deployed the app using the 'entire organization' option, but then changed it to a group that contains all employee accounts (no admin, shared, or role-based accounts). Still doesn't allow users to use the add-in, regardless of whether the device is enrolled in Intune or not.

Was wondering if anyone had any ideas of a way to fix this. I've already opened a support case with Microsoft, but got nothing so far.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear praytx,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, I can tell your problem is related to Microsoft Intune (manage mobile devices) Unfortunately, the Microsoft Intune related questions are not supported in this community.

To correct place for handling the Microsoft Intune related issues there’s a specific channel for such questions. to avoid sharing any incorrect information from our side, I requested you ask the question in the Microsoft Intune community for a better help.

We asked you to do this because members in this forum share their ideas related to Office 365 products and if there is any issue related to Office 365 for business applications, please feel free to post back to this community. We will be here for help.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad