Why does my PowerPoint freeze on my PC after I use "Search" to insert a picture?

Question

Why does my PowerPoint freeze on my PC after I use "Search" to insert a picture?

Anonymous

I have a JPEG image inserted into a PowerPoint file and want to change it to a different JPEG. I'm selecting "Change Picture" and then "From a File" in PowerPoint.

From here, I type in the SEARCH a keyword to find the JPEG in my files for the new image (for instance, "cat"). I then choose an image, CLICK it to insert, and then PowerPoint immediately freezes upon insertion. I have to use the Task Manager every time to END TASK for PowerPoint.

When I use the regular "insert picture" feature WITHOUT searching my files first, there are NO PROBLEMS. The issue persists only when I have to search my files.

Here's what I've tried: updated drivers on Dell and Inspiron websites, updated PowerPoint, updated WIndows, restarted my computer countless times, online repair and troubleshooter for indexing, and re-indexed my files using the Rebuild option.

I'm not getting any error messages, just a frozen PowerPoint. I'm working on an Inspiron 14 5410.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

Answer 1

Hello ShadiestLoki847,

Thank you for posting your questions in our community, since you have already updated and used the repair, I suggest you uninstall and reinstall Office using the steps below:

Please download the uninstall support tool using the link below:

https://aka.ms/SaRA-officeUninstallFromPC

Follow the steps to open the download according to your browser, and when you're prompted in the Application Install window, select Install.

From the Uninstall Office products window, select the version of Office you want to uninstall, and then select Next.

Follow the prompts on the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

Below is a reference link to the steps:

https://support.office.com/article/9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

To reinstall please use the steps below:

Go to www.office.com and if you're not already signed in, select Sign in.

Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account.

After signing in, follow the steps that match the type of account you signed in with.

From the Office home page select Install Office.

Select Install (or depending on your version, Install Office>).

Below is a reference link to the steps:

https://support.office.com/article/4414eaaf-0478-48be-9c42-23adc4716658

Please let us know if the issue persists after that.

Best Regards, Asher

Answer 2

Anonymous

Hi Asher,

The issue still persists after following your directions step-by-step.

In fact, the problem is worse because now none of my files are appearing after I search a keyword.

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Answer 3

Hi ShadiestLoki847,

My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today.

There are two other options you can try:-

Start PowerPoint in Safemode by holding the CTRL key on the keyboard whilst doubling clicking the shortcut of PowerPoint. If this doesn’t solve the issue then it isn’t an Add-in related issue.

Disable graphics acceleration of a PowerPoint.

Click Options, click Advanced in the left pane of the PowerPoint Options dialog box, and then under Display, ensure the Disable hardware graphics acceleration check box is not selected.

Give back to the community. Help the next person who has this issue by indicating of this reply solved your problem. Please click Yes or No below.

If you require any further information then please don’t hesitate getting it contact. I will be more than happy to assist you further.

Kind regards

Tim