Microsoft Word M365 - Specific Page/Custom Range Printing Issue

Hi all,

I've looked through almost every Microsoft Community forum and Google'd almost every link however, I can't seem to find a proper solution for this issue.

My client has recently encountered problems with printing multi-section documents.

For example:

a document with 3 sections, 10 pages each. I want to print pages from 5 to 15.

Print >Settings > [Custom Print] > Pages: 5-15 > Print. Done.

That always worked but it stopped now. The pages are not printed at all and there is no error message nor anything else.

The only solution I've found so far is to specify section numbers like p5s1-p15s2. But this was never the case with any of the documents and only started occurring 06/09/2021. I do understand the technical functionality of specifying the section numbers if it contains section breaks however, selecting custom print for a specific page or page range worked nevertheless even if it contained sections.

The current version that's being used is Microsoft® Word 2016 MSO (16.0.14326.20238) 32-Bit.

For further troubleshooting I've downgraded to the below versions but haven't had any luck:

• 16.0.14228.20250
• 16.0.14228.20226
• 16.0.14228.20204
• 16.0.14131.20332

Any help would be much appreciated!