Microsoft Word M365 - Specific Page/Custom Range Printing Issue

Anonymous
2021-09-09T01:45:57+00:00

Hi all,

I've looked through almost every Microsoft Community forum and Google'd almost every link however, I can't seem to find a proper solution for this issue.

My client has recently encountered problems with printing multi-section documents.

For example:

a document with 3 sections, 10 pages each. I want to print pages from 5 to 15.

Print >Settings > [Custom Print] > Pages: 5-15 > Print. Done.

That always worked but it stopped now. The pages are not printed at all and there is no error message nor anything else.

The only solution I've found so far is to specify section numbers like p5s1-p15s2. But this was never the case with any of the documents and only started occurring 06/09/2021. I do understand the technical functionality of specifying the section numbers if it contains section breaks however, selecting custom print for a specific page or page range worked nevertheless even if it contained sections.

The current version that's being used is Microsoft® Word 2016 MSO (16.0.14326.20238) 32-Bit.

For further troubleshooting I've downgraded to the below versions but haven't had any luck:

  • 16.0.14228.20250
  • 16.0.14228.20226
  • 16.0.14228.20204
  • 16.0.14131.20332

Any help would be much appreciated!

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2021-09-21T22:33:54+00:00

Finally! I've been having this issue for a month now and this fixed it. For English speakers, the fix is:

File -> Options -> Display -> Update Fields Before Printing

Thanks again Romain, you saved me lots of money and time!

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2021-10-14T22:30:39+00:00

The issue has been fixed in the latest update of Office. Version 2109 ( Build 14430.20270)

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2021-10-08T04:39:52+00:00

Try updating your Office installation.

I have received advice that the issue should be fixed in Version 2109, Builds 14430.20160 or greater. I just updated and am now on Version 2109, Build 14430.20270.

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  1. Anonymous
    2021-09-10T18:24:31+00:00

    Hi Suzanne,

    I just ran into the same issue with a client of mine. They are using Office 365 and no one in the office can print specific pages and this only happens in word. Any update on when a patch will be released?

    Thanks,

    Brian G

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  2. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2021-09-10T12:02:57+00:00

    Current solutions include downgrading to a previous Word version (see the post from Leon Watanabe) and saving as a PDF and printing selected pages from the Adobe print dialog.

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