Word randomly jumping to end of document and also opening 'save as' (Word for Windows)

Anonymous
2021-07-22T08:40:50+00:00

I'm just after some advice please. I am an academic editor and use Word 2016 professionally. I use track changes for every document. However, I have found that in many cases - probably 75% - I will be working on a document and the cursor will suddenly jump to the last page. This is incredibly annoying. I have discovered that this doesn't happen when I set it to 'view all markup', but I can't edit very easily when I can see all the changes so this is not an appropriate solution. Please note this is NOT the same issue that other users have had with the cursor jumping to the end after pressing 'enter' - that can be fixed in Page Setup and is not the same problem I am experiencing.

Another issue which may or may not be related is that the 'save as' box will also randomly pop up. I am definitely not accidentally pressing the shortcut as it happens when I'm typing or just when moving the cursor along the text using the arrow keys.

This has been happening for around a year now and at first I thought it was a bug that would be patched in later updates, but this hasn't happened. I have repaired the program with no success. Any advice would be most appreciated!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-02-02T04:07:25+00:00

    I'm having the same problem; the cursor keeps jumping to the end of the document when I'm in track changes. I'm a proofreader and I'm constantly receiving new documents from the same person. This problem happens in most of them, but there have been a few that are "clean" of the issue. I've tried to understand what makes these clean documents different, but I couldn't figure out. So far, the only solution for me is close and reopen the document, but the glitch pops again few minutes later. It's frustrating and time-consuming.

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  2. Anonymous
    2022-02-02T05:16:51+00:00

    I have the same problem with the cursor randomly jumping to the end of a document I’m editing using track changes. It only happens when I’m editing for others, not my own documents. Safe mode doesn’t have the full functionality of Track Changes so that’s not a solution for me. I’ve only been able to do a partial workaround by switching from print to draft view, but if I stay in draft view I have to use the reviewing pane for comments, and that gets really bogged down in a long document. As with the OP, dealing with this is becoming a huge problem as I earn my living as an editor. I hope you can advise a solution for the cursor jumping. I use Office 365 on an HP laptop with Windows 10.

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  4. Anonymous
    2022-02-02T06:50:33+00:00

    Yep - I’m the OP and the issue hasn’t been resolved at all. This has gone on for some years now and it’s beyond infuriating. The only thing that stops it, as you say, is switching to All Markup until you’re past the problem point, then switching back. Unfortunately this is not a reasonable solution at all! I sent a screen video of the problem and never heard anything back. They really need to address this since we earn a living editing documents and Office is a paid-for application!

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  5. Anonymous
    2022-02-02T17:01:22+00:00

    It feels as if we're screaming into a black hole. Based on the posts, this seems to have been a problem for at least 8 months now (prob much longer), and MS has ignored it or offered ridiculous 'fixes' that don't solve the problem. MS, this is not a keyboard issue or something that can be fixed by closing and re-opening, copying to another doc, etc., etc. My clients send manuscripts in Word, so I'm forced to continue using it, but I suppose I'll have to transition to Google Docs.

    The corresponding (infuriating & time-wasting) problem I have is that I am RANDOMLY unable to highlight text to move, delete, comment on, etc. when in 'No Mark-up', and have to switch to 'All Mark-up' to do what I need to do, then switch back to continue. Professional editors DO NOT WORK IN ALL MARK-UP - it's much too distracting and easy to miss things.

    Is anyone listening who can fix these bugs with an update or what??

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