Word randomly jumping to end of document and also opening 'save as' (Word for Windows)

Hi Lola1980!

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to edit your Microsoft Word documents and is unable to because your cursor seems to jump to the end of the document and saving prompts appear out of nowhere. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

To our understanding, you have been experiencing this issue for a year already and we cannot imagine how you managed to edit and use Office Word. This problem normally occurs due to an issue with keyboard or mouse and might be the application also needs repair in which we need to further isolate your case.  

We’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. We would like to confirm your device build. In Windows settings, please select System. Please look for About and provide to us your Windows specifications. See attached screenshot for guide:
2. What Office license are you using? To check that, open Word, click onFile tab > Office Account.
3. Are you experiencing same issue on other applications (such as Excel, browsers and paint)?
4. Did you recently or a year ago changed your mouse or keyboard?
5. We would like to ask for a screen recording, kindly send us here on reply. See here for guide: Record your screen in PowerPoint

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Kathy Agn

Consumer M365 Forum Moderator

Microsoft Community

Copy and paste all the content to a blank, new document. It might help.
I, too, have the "save as" problem and the only solution that worked is this.

I even installed a keylogger to see what key presses open the save as box but

there was none. What opens save as box is not a key press combination.
Maybe it's a glitch in auto save feature.

Recently, because of a Windows 10 update, millions of users experienced

a printing problem. That caused many troubles. Maybe save as problem is similar

to that one, a general update problem.

Thanks so much for your response. I am actually upgrading to a new laptop today, so I will wait and see if the problems persist with the new spec and with reinstalling Office. If so, I will respond with all of the info you've requested. Thanks again!

Hi, thanks for your reply. With smaller files I have done just that - copied them into another file. However, this needs to be done carefully as simply ctrl+a and copying that way also seems to copy whatever formatting error this is. Plus, many of my files are PhD theses and are very large with tracked changes from several people, which makes copying into another file much more tricky. Not ideal! I'm getting a new laptop today so fingers crossed that a whole new install solves the issue!

There is an issue with a jumping cursor which is NOT related to the vertical alignment; I have reported it to Microsoft and some (temporary) workarounds have been suggested in this forum. Double-check the thread at https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_o365b/word-screen-jumps-after-saving-in-web-layout-and/074b2ed2-aca5-49e9-9f78-2d6adf721935 to find out if this could be the same issue you are experiencing.

The other issue, with the Save As dialog box, could be caused by an add-in. See if the issue goes away in Safe mode. To start in that mode, follow the instructions at https://support.microsoft.com/en-us/office/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72.

Safe mode is for troubleshooting, only. If it works around the issue (temporarily, for a Word session running in Safe mode), continue troubleshooting COM and Startup add-ins as discussed in the article at https://docs.microsoft.com/en-us/office/troubleshoot/word/issues-when-start-or-use-word.