Word randomly jumping to end of document and also opening 'save as' (Word for Windows)

Hi Kathy,

I have been using a brand new latop the past few days and the problem is still there. Specs are Windows 10 Home, 20H2. No issue with mouse or keyboard as it is a new device. I'm using Office 2016. I don't use Paint or ppt so not sure whether the issue happens there or not. I will add a screen recording next time it happens so you can see!

I do know that others are experiencing this, as I mentioned it in an editors group I am in and several other people reported the same problem. It is specifically linked to whether track changes are visible or not and can be prevented by setting it to 'view all markup'. However, as mentioned, this is not a suitable solution long-term.

Thanks again for your help and I'll get back to you with a screen video soon.

Thanks for your response - it is not the same issue as the one you linked. It is very specifically associated with whether tracked changes are visible or not as changing it to 'view all markup' stops the problem (but as mentioned, this is not a suitable fix). It is as though there is a point in the sentence that 'sticks' and pushes the cursor to the end of the document. I have a new laptop now and unfortunately the problem persists :(

Hi LeventGoktem,

Thanks for your swift answer to our query earlier. We have split your reply as new thread - Word Issue: Save As prompts randomly and cursor moves backwards so the Community will address your concern thoroughly.

We appreciate your reply and engaging to Microsoft Community and have a great day!

If you have a different concern kindly create a new thread using this link.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

Hi LeventGoktem,

Thanks for the update! We appreciate that you shared to us the troubleshooting especially launching Word in safe mode that you have performed to get this resolve. Also for confirming you are currently having no printing issues. We would like to ask for few details, kindly answer them so we can isolate the issue further:

1. Are you also having issues with the cursor jumping to the end of the document?
2. Is this issue happens when editing or creating a specific kind of document (e.g., documents that may embed pictures or videos, or using the Draft or Web layout)?
3. Based on our experience, there are (not limited to and will depend on the user) three ways to open the save as prompt in Microsoft Word. Let us know if you might have done or pressed similar keys on the keyboard. a. In an open document in Microsoft Word. Normally you can open save as prompt by selecting File tab > Save or Save as. Or select the Save button at the Quick Access Toolbar (location and arrangement depends on the user) by default can be seen at the top leftmost of the document. b. In an open document in Microsoft Word. Kindly long press Alt and you will notice small characters (number or letter) under each tabs on the ribbon. If you long press Alt and press by sequence not simultaneously - F (opens File tab), A (selects Save As) and O (opens Browse for the prompt) these steps depends on the user and prompts you see in Word). The prompt of save as opens (see attach screenshot). c. Press the key/s available here: File > Options > Customized Ribbon > On Keyboard shortcuts select Customize > Look for File tab on Categories > look for FileSaveAs in Commands Box > check on Current Keys (this will depend on the user or add-ins installed and was by default F12). FileSave by default had Ctrl + S, Shift + F12, and Alt+Shift+F2.

We look forward to your response.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

I have been using Word 2016 in Safe Mode for a few hours and experienced no problem. However, yesterday I used it in normal mode and experienced no problem, too. I will continue in Safe Mode. Let's wait and see.