Word 365 save as pdf does not convert hyperlinks

Anonymous
2021-10-08T15:06:03+00:00

Hyperlinks which work in Word do not work in PDF

  1. Word 365, Windows 10 home 21H1 (OS Build 19043.1237)
  2. Problem only started yesterday after years of proper functioning
  3. Links from previous version of same file continue to work perfectly in acrobat
  4. Creating an entirely new word file to test hyperlinks in pdf does not help
  5. Hyperlinks to bookmarks do not work
  6. Hyperlinks to Table of Contents do not work
  7. Links to web pages work
  8. Hyperlinks to not work in Edge, Chrome, as well as acrobat pro
  9. Word Export to PDF or XPS formats does not help
    1. Word Print to Adobe PDF or Microsoft print to PDF does not help
    2. Word : Options --> Advanced → link handling → "open supported hyperlinks to office files in office desktop apps"   CHECKED
    3. Acrobat : Edit --> Preferences --> General --> "Create links from URLs"  CHECKED
    4. Acrobat : Edit --> Preferences -->Convert to PDF--> Microsoft Office Word --> "Add links to Adobe PDF file"  CHECKED
    5. Restarted computer twice
    6. Closed all known new software e.g. Dropbox Capture
    7. Currently relying on Windows Defender Firewall and Windows security app for protection
Microsoft 365 and Office | Word | For education | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Suzanne S Barnhill 279.5K Reputation points MVP Volunteer Moderator
2021-10-12T11:04:33+00:00

Microsoft is aware of this problem and working on a solution.

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Anonymous
2021-10-20T19:49:55+00:00

I just noticed that the links are now working as before.

I'm running Version 2109 (Build 14430.20306).

I wonder if someone has the same experience.

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Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2021-10-13T14:39:55+00:00

HI and thank for the update.... there is no work around in the meantime that anybody has tried? Thanks you.

A suggested workaround in this thread is to upload the Word document to OneDrive, open it in the web browser, and then download the document as a PDF (see for example the reply by LGonzalez). This appears to preserve hyperlinks in tables of contents and other locations.

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  1. Makapu 92,380 Reputation points Volunteer Moderator
    2021-10-11T21:05:17+00:00

    Hi,

    1. Use Word for the web
    2. Revert Office version to 16.0.14326.20348

    How to revert Office version?

    from 2770432.

    Step 3: Disable automatic updates for Office

    This step is very important. Office automatically checks for updates on a regular basis. To prevent Office from automatically installing new updates, follow these steps:

    1. Start Word.
    2. Click File, and then click Office Account.
    3. In the Product Information column, click Update Options, and then click Disable Updates.

    hope this helps.

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  2. Anonymous
    2021-10-13T14:05:35+00:00

    Same issues here. External hyperlinks are working, but internal links (to other parts of the same pdf file) are not working. Except for hyperlinks linked to figures. Those do work. Strange. Hopefully there will be a solution from Microsoft soon.

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