Hyperlinks which work in Word do not work in PDF Word 365, Windows 10 home 21H1 (OS Build 19043.1237) Problem only started yesterday after years of proper functioning Links from previous version of same file continue to work perfectly in acrobat Creating an entirely new word file to test hyperlinks in pdf does not help Hyperlinks to bookmarks do not work Hyperlinks to Table of Contents do not work Links to web pages work Hyperlinks to not work in Edge, Chrome, as well as acrobat pro Word Export to PDF or XPS formats does not help Word Print to Adobe PDF or Microsoft print to PDF does not help Word : Options --> Advanced → link handling → " open supported hyperlinks to office files in office desktop apps " CHECKED Acrobat : Edit --> Preferences --> General --> "Create links from URLs" CHECKED Acrobat : Edit --> Preferences -->Convert to PDF--> Microsoft Office Word --> " Add links to Adobe PDF file " CHECKED Restarted computer twice Closed all known new software e.g. Dropbox Capture Currently relying on Windows Defender Firewall and Windows security app for protection

I did a factory reset on a laptop I have not used for a couple of years. After reinstalling Windows 10, office 365, and Adobe Acrobat Pro I was able to convert word files to PDF with workable hyperlinks. This is not a bad solution if you manage your files with a cloud service. After I convert a file on my laptop it automatically appears in the same folder on my desktop. Obviously these sorts of gymnastics should not be necessary.

Well I don't want to jinx it but after doing things in this order, I appear to be back in business. This is on a Windows machine. Uninstall Acrobat using Adobe Creative Cloud. Reinstall Acrobat using Adobe Creative Cloud. Reinstall Microsoft Office Desktop. SHUT DOWN COMPUTER (Someone once told me that shutting down does things system-wise that restarting does not do). Open Microsoft Office (not Word specifically). Accept new license agreement (not sure if this came before step 5 or after). Open a Word document that I was working on. Acrobat > Create PDF (using Standard) And it's all working again. Anyone else find theirs working?

Word 365 save as pdf does not convert hyperlinks

Anonymous

Hyperlinks which work in Word do not work in PDF

Word 365, Windows 10 home 21H1 (OS Build 19043.1237)
Problem only started yesterday after years of proper functioning
Links from previous version of same file continue to work perfectly in acrobat
Creating an entirely new word file to test hyperlinks in pdf does not help
Hyperlinks to bookmarks do not work
Hyperlinks to Table of Contents do not work
Links to web pages work
Hyperlinks to not work in Edge, Chrome, as well as acrobat pro
Word Export to PDF or XPS formats does not help
1. Word Print to Adobe PDF or Microsoft print to PDF does not help
2. Word : Options --> Advanced → link handling → "open supported hyperlinks to office files in office desktop apps" CHECKED
3. Acrobat : Edit --> Preferences --> General --> "Create links from URLs" CHECKED
4. Acrobat : Edit --> Preferences -->Convert to PDF--> Microsoft Office Word --> "Add links to Adobe PDF file" CHECKED
5. Restarted computer twice
6. Closed all known new software e.g. Dropbox Capture
7. Currently relying on Windows Defender Firewall and Windows security app for protection

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Suzanne S Barnhill 279.5K MVP Volunteer Moderator

Microsoft is aware of this problem and working on a solution.

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Answer accepted by question author

Anonymous

I just noticed that the links are now working as before.

I'm running Version 2109 (Build 14430.20306).

I wonder if someone has the same experience.

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Answer accepted by question author

Stefan Blom 353.7K MVP Volunteer Moderator

HI and thank for the update.... there is no work around in the meantime that anybody has tried? Thanks you.

A suggested workaround in this thread is to upload the Word document to OneDrive, open it in the web browser, and then download the document as a PDF (see for example the reply by LGonzalez). This appears to preserve hyperlinks in tables of contents and other locations.

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42 additional answers

Anonymous

2021-10-10T19:19:52+00:00

I did a factory reset on a laptop I have not used for a couple of years. After reinstalling Windows 10, office 365, and Adobe Acrobat Pro I was able to convert word files to PDF with workable hyperlinks.

This is not a bad solution if you manage your files with a cloud service. After I convert a file on my laptop it automatically appears in the same folder on my desktop.

Obviously these sorts of gymnastics should not be necessary.
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Anonymous

2021-10-08T19:43:16+00:00
Well I don't want to jinx it but after doing things in this order, I appear to be back in business.

This is on a Windows machine.
1. Uninstall Acrobat using Adobe Creative Cloud.
2. Reinstall Acrobat using Adobe Creative Cloud.
3. Reinstall Microsoft Office Desktop.
4. SHUT DOWN COMPUTER (Someone once told me that shutting down does things system-wise that restarting does not do).
5. Open Microsoft Office (not Word specifically).
6. Accept new license agreement (not sure if this came before step 5 or after).
7. Open a Word document that I was working on.
8. Acrobat > Create PDF (using Standard)
And it's all working again.

Anyone else find theirs working?
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments