Word 365 save as pdf does not convert hyperlinks

Anonymous
2021-10-08T15:06:03+00:00

Hyperlinks which work in Word do not work in PDF

  1. Word 365, Windows 10 home 21H1 (OS Build 19043.1237)
  2. Problem only started yesterday after years of proper functioning
  3. Links from previous version of same file continue to work perfectly in acrobat
  4. Creating an entirely new word file to test hyperlinks in pdf does not help
  5. Hyperlinks to bookmarks do not work
  6. Hyperlinks to Table of Contents do not work
  7. Links to web pages work
  8. Hyperlinks to not work in Edge, Chrome, as well as acrobat pro
  9. Word Export to PDF or XPS formats does not help
    1. Word Print to Adobe PDF or Microsoft print to PDF does not help
    2. Word : Options --> Advanced → link handling → "open supported hyperlinks to office files in office desktop apps"   CHECKED
    3. Acrobat : Edit --> Preferences --> General --> "Create links from URLs"  CHECKED
    4. Acrobat : Edit --> Preferences -->Convert to PDF--> Microsoft Office Word --> "Add links to Adobe PDF file"  CHECKED
    5. Restarted computer twice
    6. Closed all known new software e.g. Dropbox Capture
    7. Currently relying on Windows Defender Firewall and Windows security app for protection
Microsoft 365 and Office | Word | For education | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Suzanne S Barnhill 279.5K Reputation points MVP Volunteer Moderator
2021-10-12T11:04:33+00:00

Microsoft is aware of this problem and working on a solution.

Was this answer helpful?

10 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-10-20T19:49:55+00:00

I just noticed that the links are now working as before.

I'm running Version 2109 (Build 14430.20306).

I wonder if someone has the same experience.

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2021-10-13T14:39:55+00:00

HI and thank for the update.... there is no work around in the meantime that anybody has tried? Thanks you.

A suggested workaround in this thread is to upload the Word document to OneDrive, open it in the web browser, and then download the document as a PDF (see for example the reply by LGonzalez). This appears to preserve hyperlinks in tables of contents and other locations.

Was this answer helpful?

3 people found this answer helpful.
0 comments

42 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-10-08T18:43:38+00:00

    Thank you. How does one send a message to the Office team? Is that because you are a mod?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-10-08T18:42:37+00:00

    Same issue here — I use the same workflow as you and went through same troubleshooting as you.

    I have been using this machine and the Office and Adobe installs without issue for the past several years.

    It started this morning after Word updated itself (I think, because it wanted to walk me through some new features).

    I have updated everything. I have uninstalled and reinstalled Adobe PDF (with its built-in Adobe PDF Maker plug-in) multiple times.

    I use the same security as you.

    It's an obvious bug.

    Amy

    Was this answer helpful?

    0 comments