PowerPoint automatically closes when laptop goes into sleep in windows 11

Anonymous
2021-12-14T08:17:53+00:00

Hi,

I have recently upgraded my windows system from windows 10 to windows 11.

Though most of the function are working properly, however PowerPoint has been has been having issue.

Whenever the laptop is put/goes on sleep mode with programs like PowerPoint still running and file being open, then when the laptop is switched back on, the PowerPoint automatically closes or shuts down when laptop goes into sleep.

It is taking lot of time to redo the ppts again as text and other changes are lost if unsaved.

Kindly help resolve this issue.

regards

Arun

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2022-01-25T16:36:50+00:00

    Exactly the same, no issues on windows 10 with programs closing just a re size to each window post, sleep. Upgraded to fix that and now Powerpoint wont stay open. This needs a fix asap. MS can you advise when a update is coming?

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  2. Anonymous
    2022-01-26T07:34:25+00:00

    I have same problem since i had Windows 10 Pro with O365. PowerPoint was unexpectedly closing/crashing while laptop was going on sleep. Did some googling and enabled Hybrid Sleep, Changed Sleep mode to Hibernation etc. nothing helped. Then upgraded Windows 10 to 11 and O365 Lic to Microsoft 365, still same issues. Its frustrating and loss data at times…

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  3. Anonymous
    2022-02-01T06:35:26+00:00

    Hello Arun Kumar Rao!

    Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I understand that you have concerns with your PowerPoint applications that closes every time you open your laptop from sleep mode. Let's us check on this together and sort this out. Rest assured, we will do anything that we can to assist you with your concern.

    If I got your concern correctly, it seems to be that the PowerPoint crashes every time you open your laptop from sleep mode. If that's the case then we will need to determine what's causing this application to close, it might be that this is caused of an outdated version that results into incompatibility with your Windows 11. For me to better assist you, I would like to ask a few questions;

    1. What is the version name of your Office 365, is it Microsoft 365 Family/Personal or Business?
    2. Is this happening to other Office applications like Word or Excel?
    3. With your PowerPoint file, do you have any media graphics like a too much photos or videos?
    4. Where do you usually save the file?

    To narrow down the issue, you may try checking for updates on your Office program and see if the issue still occur on new updates. Please check this article here for updates. **** Install Office updates (microsoft.com)

    I look forward to your response.

    Sincerely,

    ReynaldoB

    Consumer M365 Forum Moderator

    Microsoft Community

    Yes, I also have the same problem as you, whenever my laptop goes to sleep, the PowerPoint will automatically shut down and all my work is gone without saving it and cant find it in history.

    Window 11

    Microsoft student and family 2019

    So far happened to my power point, excel havent tried yet.

    Only two photos and no videos.

    Save it in desktop.

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  4. Anonymous
    2022-02-07T15:48:02+00:00

    Hi,

    I have also had the same problems, on top of the autosave feature not working, so the only way my work will save is if I press make a copy of save, which seems ridiculous. This makes the software unusable when you also consider that it also auto closes down every time the screen goes off. I was wondering if this was a problem on my end, or if it was a problem with the overall software because of the windows 11 update.

    regards,

    Jack

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  5. Anonymous
    2022-02-07T18:22:37+00:00

    Yes it seems widespread. Two things to do in the meantime:

    1. In power settings, extend your sleep time to a couple of hours when plugged in, and then save your work at reasonable intervals. You can separate "sleep" time from "turn off monitor" time. Extend the sleep time.
    2. Be sure to report your issues to MS from within the app. Under "File" find "Feedback" and report in detail.

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