OneNote Error E000006B blg57

Anonymous

Hi for the last 48 hours i have been getting this error in OneNote. i have the latest updates of software installed for both my mac and onenote on mac.

E000006B blg57

Any help would be very appreciated as its affecting my work, im a teacher and use this a digital workbook for my classes.

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Anonymous

Just got this as part of my support case, looks like it should be OK now.

There was service degradation: OP283538

More info: Impact was specific to all versions of Microsoft OneNote excluding OneNote 2016 and web client. Windows 10 desktop client, iOS and Android mobile app versions were all impacted.

Final status: We've confirmed that a recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact. We've reverted the affecting change and confirmed that impact is mitigated.

Start time: Wednesday, September 1, 2021, at 5:30 PM UTC

End time: Tuesday, September 7, 2021, at 7:00 PM UTC

Root cause: A recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact.

The service is restored now.

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Anonymous

2021-09-06T07:25:03+00:00

Hi Ark,

thanks for your response.

I am able to use the web app fine, but i need some of the features from the app.

No other teachers at my work are currently experiencing the same issue.

I contacted the IT Admin at my work. He thought it might be my university email in the keychain affecting it but its worked for 7 years without issue so i don't know why this weekend it would breakdown on me.

He told me to download the dmg file again. Then he said delete all microsoft apps. restart the device and then install the new dmg.

I can do this, but it will take ages to sync all the classes and my faculty notebook back down to the side of application, so i was trying to avoid it.

Was waiting to hear someone on heres thoughts first before i committed to that.
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Anonymous

2021-09-06T07:05:22+00:00
Hi all,

Sorry for the inconvenience to your work, I'll try my best to help you here.

Given the current information you provided, please first try to access the notebooks via the OneNote Web App to see if you can open them successfully, it would be helpful for us to know whether it affects the desktop app only or all platforms.

Besides, as this may be a potential service issue, to further investigate the problem, if possible, would you mind checking and providing the following information?
1. Do other teachers/students/colleagues have the same problem in your school/company?
2. If you are one of the IT admins or if you are able to get in touch with your IT departments, please go to the Service Health Dashboard to check whether there is any related known service incident: How to check Microsoft 365 service health - Microsoft 365 Enterprise | Microsoft Docs
Sorry for the inconvenience again, and please feel free to let me know if there is any progress, I'll continue to help you.

Best Regards,

Arck
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Anonymous

2021-09-06T04:58:19+00:00

They should either stop pushing these half-made, buggy and utter useless apps at us or make a good one. server issues for one of the biggest companies? this is absolute BS. I am searching for an alternative.
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Anonymous

2021-09-06T04:05:07+00:00

sorry to hear that you're experiencing the same thing. It's so annoying making learning from home, twice as hard as it already is. Hopefully they reply to us or find a fix soon
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