OneNote Error E000006B blg57

Anonymous
2021-09-06T00:25:30+00:00

Hi for the last 48 hours i have been getting this error in OneNote. i have the latest updates of software installed for both my mac and onenote on mac.

E000006B blg57

Any help would be very appreciated as its affecting my work, im a teacher and use this a digital workbook for my classes.

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2021-09-08T03:47:19+00:00

Just got this as part of my support case, looks like it should be OK now.

There was service degradation: OP283538

More info: Impact was specific to all versions of Microsoft OneNote excluding OneNote 2016 and web client. Windows 10 desktop client, iOS and Android mobile app versions were all impacted.

Final status: We've confirmed that a recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact. We've reverted the affecting change and confirmed that impact is mitigated.

Start time: Wednesday, September 1, 2021, at 5:30 PM UTC

End time: Tuesday, September 7, 2021, at 7:00 PM UTC

Root cause: A recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact.

The service is restored now.

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  1. Anonymous
    2021-09-06T15:10:26+00:00

    My Windows version OneNote is working fine,

    But I have the same issue (E000006B blg57) with my Apple Devices (iPhone/iPad), it keeps loading for a very long time when I open a notebook from OneNote. Then it showed an error message "E000006B blg57".

    I tried many ways that the Microsoft website has mentioned (reinstall, re-login, change another wifi/network, open a new notebook to replace the old one, etc.), but sadly it still didn't work.

    There were several times that my OneNote success to sync for around 10 sec, but then it showed an error message again.

    I hope that Microsoft staff could fix this problem asap.

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  2. Anonymous
    2021-09-06T14:21:21+00:00

    Ticket 27350804 here, not getting anywhere fast.

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  3. Anonymous
    2021-09-06T14:14:10+00:00

    I've opened two tickets for this issue. We've been seeing since last thursday and reported it then.

    We noticed this issue is present 90+% of the time, but there will be instances where it will sync for a short duration.

    If anyone at Microsoft reads this forum can you please have the issue escalated and contact me. You can find my details through the following service requests which I have raised they are ticket #27341986 and #27317653 through the office 365 team using the admin centre.

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  4. Anonymous
    2021-09-06T13:21:41+00:00

    Exact same issue here with over 1700+ Surface devices!

    Experienced it with version of OneNote for Windows 10 app 16001.14326.20018.0

    Any version below works ok.

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