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I recently upgraded to Windows 11 pro. I reviewing my locally stored documents, several of them have an altered ICON with what looks like a file storage box to the left of the standard application ICON. None of these files will open by double-clicking. I chatted with MS support this morning and the agent couldn't figure it out either. Fortunately, most of these documents are also on OneDrive, but I have >100 with this issue and it will take time to find and restore a working copy.
Has anyone seen this?
Thanks,
Tom
[Moved from Word / For business / Windows]
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, it was. Are you using OneDrive or Dropbox or another cloud storage? Are you signed into the server?
I am having the same issue. Was this resolved?
Read the previous few replies for suggestions.
What's the answer to this problem?
To anyone who experiences this issue in the future,
I resolved this issue by going to my OneDrive settings and toggling the "Files On Demand" setting off and then back on again.