Office documents appear with an orange/yellow box in front of them. They won't open

Anonymous
2021-12-15T15:12:22+00:00

I recently upgraded to Windows 11 pro. I reviewing my locally stored documents, several of them have an altered ICON with what looks like a file storage box to the left of the standard application ICON. None of these files will open by double-clicking. I chatted with MS support this morning and the agent couldn't figure it out either. Fortunately, most of these documents are also on OneDrive, but I have >100 with this issue and it will take time to find and restore a working copy.

Has anyone seen this?

Thanks,

Tom

[Moved from Word / For business / Windows]

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2021-12-15T16:42:14+00:00

    Hello Tom,

    Sorry for the inconvenience caused at your end.

    From the icon you shared, I tried to search to understand the meaning of the icon but I couldn't find any reference or related article explaining the icon. Since you mentioned the problem happened after upgrading to Windows 11 Pro, I would like to know whether this problem happens to only Word documents or all files? In addition, as you have already contacted the support, can you please ticket number and sample Word document via Private Message? Here is the link to access private message.

    Best Regards,

    Chitrahaas

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