Word (Mac) Zoom issues

Anonymous
2021-09-01T21:26:45+00:00

Hi, I´m working in Microsoft Office 365 for Mac. When zooming in on my trackpad the view jumps to a random page while the curser stays where I was trying to zoom in. I've tried reinstalling Word and have done all updates available.

Any suggestions?

Thanks!

Microsoft 365 and Office | Word | For home | MacOS

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  1. Anonymous
    2021-11-12T09:10:47+00:00

    Hi All,

    As multiple users are reporting the similar issue in the community. In order to track the progress of this issue better, we are setting this thread as a Primary threads. If you are having the similar issues on your side, please leave a message here and subscribe this thread for further info.

    Issue symptom:

    When using Zoom in function in Word for Mac, the direction won't respect where your cursor point at. Instead, it will jump to a random page.

    Environment:

    Word for Mac version 16.52 - 16.54

    macOS Big Sur 11.6

    macOS Catalina 10.15.6

    Possible workaround:

    Instead of using the scroll the mouse wheel to zoom in, please click on the +/- button to zoom in.

    Current Status:

    We are waiting for the further notifications from our related resources. If you are having the same issue, please use feedback function in Word for Mac to report this issue. Click on Help > I don't like Something > Add the issue description and tick on the attach log file option.

    How do I give feedback on Microsoft Office?

    We are really sorry about all the inconvenience caused by this issue. Hope it will be solved as soon as possible.

    If we have any updates from the related resources, will keep you informed.

    Regards,

    Alex Chen

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  2. Anonymous
    2021-11-12T09:11:13+00:00

    Hao15092009

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  3. Anonymous
    2021-11-12T09:11:43+00:00

    lenhathao

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  4. Anonymous
    2021-11-18T08:09:56+00:00

    I have updated my mac from Catalina to Monterey 12.0.1 along with reinstalling everything on the computer, and i still have the same problem with zoom in word. It's super frustrating!

    Please make an update to word to fix it

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  5. Anonymous
    2021-11-22T08:55:09+00:00

    I have the same problem. Found a work around for Mac: hold command+control and then scroll with the trackpad... this works without jumping pages

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