Word (Mac) Zoom issues

Anonymous
2021-09-01T21:26:45+00:00

Hi, I´m working in Microsoft Office 365 for Mac. When zooming in on my trackpad the view jumps to a random page while the curser stays where I was trying to zoom in. I've tried reinstalling Word and have done all updates available.

Any suggestions?

Thanks!

Microsoft 365 and Office | Word | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-11-12T09:11:13+00:00

    Hao15092009

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-11-12T09:10:47+00:00

    Hi All,

    As multiple users are reporting the similar issue in the community. In order to track the progress of this issue better, we are setting this thread as a Primary threads. If you are having the similar issues on your side, please leave a message here and subscribe this thread for further info.

    Issue symptom:

    When using Zoom in function in Word for Mac, the direction won't respect where your cursor point at. Instead, it will jump to a random page.

    Environment:

    Word for Mac version 16.52 - 16.54

    macOS Big Sur 11.6

    macOS Catalina 10.15.6

    Possible workaround:

    Instead of using the scroll the mouse wheel to zoom in, please click on the +/- button to zoom in.

    Current Status:

    We are waiting for the further notifications from our related resources. If you are having the same issue, please use feedback function in Word for Mac to report this issue. Click on Help > I don't like Something > Add the issue description and tick on the attach log file option.

    How do I give feedback on Microsoft Office?

    We are really sorry about all the inconvenience caused by this issue. Hope it will be solved as soon as possible.

    If we have any updates from the related resources, will keep you informed.

    Regards,

    Alex Chen

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-11-12T08:26:29+00:00

    Same problem, i just got my mac and it has been so annoying, according to other threads, this has been around since July and has not been fixed, it needs more attention !!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-11-11T19:19:28+00:00

    Hi!

    It's been two months and it's still not fixed?

    This bug makes Word totally unusable...

    Please do something, or at least keep the community informed...

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-11-10T12:46:51+00:00

    Hi Alex, you have made this post nearly 1 month ago. Is there any progress in getting this bug fixed? It is very frustrating to constantly having to scroll back down after zooming out of a document ... Please give us any status update!

    Thanks.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments