Word (Mac) Zoom issues

Thanks, Alex!

Correct: my mac has an intel processor; not an M1 chip.

I confess I am a touch nervous about upgrading to Big Sur, simply because of the bugs reported so far. Note also that this problem with Word began while I was using high sierra; I have updated my software twice to arrive at version 10.15.7.; no change to the Word issue either time. I have a hard time believing it's likely that the final upgrade will change things... However, if you folks disagree, and if you think there is a decent chance that this problem will be solved via the upgrade, I will try it out.

Thanks very much for you help!

Owen

Hi Owen,

Thanks for providing the video.

We have successfully received your video, and are reviewing it to find the difference between our reproduce steps between yours.

As the video link contains your Tenant name and your mail address，which are consider as PII in this community. To protect your privacy, we have removed the PII part in your video link.

The only difference we noticed for now is we are using macOS Big Sur for the test and you are using Catalina. Is there any chance you can update your MacOS to Big Sur and check the outcome?

Also, judging form your macOS version, I assume you should be using a Mac with Intel CPU, not the M1 chip, but still would be happy if you can confirm it.

Regards,

Alex Chen

Hi again, George,

Just resending the link to the screen recording as the previous one might have expired: https://*******-my.sharepoint.com/:v:/g/personal/1******/ETH-dJ9KL1pIoCpnfn5HcYQBl1SNcTnlI2RxEFjPU1IPpQ?e=qFS2HZ

Please see my previous reply for other details.

Thanks!

Owen

PII has been removed by Forum Moderator

Thanks, George,

1. My office version is 16.53 and my macOS is 10.15.7 
2. I download and install office via my university, actually, where I get the software as an employee (though perhaps as a grad student, too; I think I pay for the package via some fees). I would be very happy to try downloading it from a different source!!
3. If I press Control and use the mouse wheel to zoom in/out, the issue recurs, yes; no change.
4. Here is a link to a screen recording. Many of the bigger jumps come in the latter half. https://************-my.sharepoint.com/:v:/g/personal/16oc4_queensu_ca/ETH-dJ9KL1pIoCpnfn5Hc*****************IPpQ?e=bAms0L

Thank you!

Owen

Hi Owen,

Thanks for posting in the community.

According to your description, I have tested on my side (macOS 11.6 and Word 16.53), and I can’t reproduce the same issue. Based on the situation, I would like to collect more information:

1. You Office version and macOS version
2. Where do you download and install Office, from Mac App Store or Office Portal (www.office.com)?
3. What if you press Control and use the mouse wheel to zoom in/out, does the issue happen?
4. If it is convenient, please record a video about the issue. You can upload the video to the online drive and share file link with us.

Regards,

George