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Using Word 2016
Printing form letters and envelopes is a large part of my job. For years I've been able to go to the mailings tab, select envelopes, have the address extracted from the letter and print the envelope no problem. As of this week, every time I do this a blank sheet of paper prints out after the envelope. To clarify, there is not a blank page being added to my document, just a blank page being printed out after the correctly printed envelope. One proposed solution I've seen is to disable two-sided printing which I have done and it did not solve the problem.
Thanks in adavnce!
Update:
While I have not been able to solve the root problem of Microsoft printing an extra page when printing envelopes, I was able to change printer settings to stop the issue. In printer preferences (for my printer, under the detailed settings tab) I turned disable blank page print on. I want to clarify that this is not the cause of the problem, as I have had this setting off for years and never had this issue, but it does fix the problem :)
Moderator's note:
As of March 31, people in this thread are reporting that a recent update fixed the problem.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same exact issue on a clients computer. They are using Word 2019 and when they print an envelope a second envelope is grabbed but its blank. I am 8 hours into troubleshooting and just found this troubleshooting page. MICROSOFT PLEASE FIX!!!!!!!!!!
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Hello. I updated my original post to include this info but here is a workaround solution I found - disable blank page printing in printer settings. Isn't a solution to the underlying issue with Word but it works :)
Hello. I updated my original post to include this info but here is a workaround solution I found - disable blank page printing in printer settings. Isn't a solution to the underlying issue with Word but it works for me. Of course my issue is that a blank page is printing, not a blank envelope but hopefully it works nonetheless :)
Hello. I updated my original post to include this info but here is a workaround solution I found - disable blank page printing in printer settings. Isn't a solution to the underlying issue with Word but it works :)