Lost all animation when converting PowerPoint to video

Anonymous
2020-12-27T21:19:28+00:00

Hi

I can't seem to find this answer anywhere on the Web. I created a PowerPoint presentation with animations, recordings and transitions between slide. As usual I would save this as a open document on my one drive or desktop. I then exported this PowerPoint into a full HD video. Previously it would work perfectly. Today when I converted it into a video all my animations, transitions and sound editing were deleted. So when I played the video it was slides and audio but no animations or effects. When I went back to PowerPoint all my animations had disappeared from the animation pane. This was the case for all my power points. I decides to re animate 15 slides and try the process again. I saved a copy on USB. When I converted desktop version to video app animation was lost. I plugged USB and opened up PowerPoint and animation was lost. 

I have tried to restore previous copies of my powerpoint but none of them have a copy of my animation. I'm confused as it means I can no longer create my educational PowerPoints.

Please can someone help 

Thank you!!!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-01-24T18:54:14+00:00

    Thanks for waiting.

    As of the moment, this concern is still being investigated and checked by our Internal Support. They are already checking the logs you’ve sent directly from the PowerPoint app. We’ll let you know if there are any updates with this.

    Regards.

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  2. Anonymous
    2021-01-31T18:44:14+00:00

    Thanks for standing by on this concern.

    We’d just want to inform you that this has already been routed to the engineering team and we’ll let you once we got any feedback from them.

    Regards.

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  3. Anonymous
    2021-02-07T21:08:41+00:00

    We appreciate your patience.

    Our Internal Support are still working on this concern and continuously coordinating with the engineering team. We’ll update you as soon as we got any recommendations from them.

    Louie Del

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  4. Anonymous
    2021-02-14T17:56:23+00:00

    Thanks for standing by on this concern.

    We’ve just sent a follow up message to our Internal Support to check the status of this query. We’ll get back to you once they have already responded.

    Regards.

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  5. Anonymous
    2021-02-21T18:56:07+00:00

    Thanks for waiting.

    Just to inform you, our engineering team are still working on this concern. We’ll let you know once we got any updates from them,

    Regards.

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