Lost all animation when converting PowerPoint to video

Anonymous
2020-12-27T21:19:28+00:00

Hi

I can't seem to find this answer anywhere on the Web. I created a PowerPoint presentation with animations, recordings and transitions between slide. As usual I would save this as a open document on my one drive or desktop. I then exported this PowerPoint into a full HD video. Previously it would work perfectly. Today when I converted it into a video all my animations, transitions and sound editing were deleted. So when I played the video it was slides and audio but no animations or effects. When I went back to PowerPoint all my animations had disappeared from the animation pane. This was the case for all my power points. I decides to re animate 15 slides and try the process again. I saved a copy on USB. When I converted desktop version to video app animation was lost. I plugged USB and opened up PowerPoint and animation was lost. 

I have tried to restore previous copies of my powerpoint but none of them have a copy of my animation. I'm confused as it means I can no longer create my educational PowerPoints.

Please can someone help 

Thank you!!!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-05-23T17:25:23+00:00

    Thanks for waiting. We’d just want to let you know you that we’ve sent a follow up on this concern to our Product/Engineering team, however, there are no updates yet. We’ll provide further updates once we get any.

    Regards.

    Louie Del

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  2. Anonymous
    2021-05-30T17:22:14+00:00

    Thanks for standing by on this concern. We’ve got an update from our Product/Engineering team and they would just like to confirm if you have an updated driver on your device. If not yet, you may proceed checking and installing an updated device driver.

    Let us know how it goes.

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