Lost all animation when converting PowerPoint to video

Anonymous
2020-12-27T21:19:28+00:00

Hi

I can't seem to find this answer anywhere on the Web. I created a PowerPoint presentation with animations, recordings and transitions between slide. As usual I would save this as a open document on my one drive or desktop. I then exported this PowerPoint into a full HD video. Previously it would work perfectly. Today when I converted it into a video all my animations, transitions and sound editing were deleted. So when I played the video it was slides and audio but no animations or effects. When I went back to PowerPoint all my animations had disappeared from the animation pane. This was the case for all my power points. I decides to re animate 15 slides and try the process again. I saved a copy on USB. When I converted desktop version to video app animation was lost. I plugged USB and opened up PowerPoint and animation was lost. 

I have tried to restore previous copies of my powerpoint but none of them have a copy of my animation. I'm confused as it means I can no longer create my educational PowerPoints.

Please can someone help 

Thank you!!!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-01-11T20:54:40+00:00

    Hi Harpreet,

    We are still working to see what the issue may be with this scenario.

    I was told that our best shot would be to get the logs.

    I see there that you do not have the option to send logs. 

    If you Open the application click on Account > Manage Settings under the title Account settings you'll find this prompt.

    If you could Enable Optional Connected Experiences and then restart your computer, you may be able to get that logs option. Could you try that out for me. 

    If you happen to get that option could you try sending the logs again after recreating that scenario. 

    Thanks.

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  2. Anonymous
    2021-01-10T23:13:40+00:00

    Thanks for standing by on this concern.

    Just to update you, we’re still waiting for the next suggestion or advice by our Internal Support.

    Regards.

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  3. Anonymous
    2021-01-07T23:45:11+00:00

    Relaying this information over now.

    Thanks.

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  4. Anonymous
    2021-01-07T23:15:58+00:00

    I sent the message just before I posted the screenshot. The email address is *******Removed info for security***@hotmail.co.uk 

    Thank you 

    ***Personal information deleted by the moderator. Please see the*Microsoft Community Frequently Asked Questions* for more information on how you can protect your privacy.***

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  5. Anonymous
    2021-01-07T19:09:20+00:00

    Hi Harpreet,

    I am working with Louie on this one now. Could you tell us the time you sent the "frowny face" and what email you entered?

    We need this information to search for your submission.

    We appreciate your help and patience so far! Thanks.

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