Lost all animation when converting PowerPoint to video

Anonymous
2020-12-27T21:19:28+00:00

Hi

I can't seem to find this answer anywhere on the Web. I created a PowerPoint presentation with animations, recordings and transitions between slide. As usual I would save this as a open document on my one drive or desktop. I then exported this PowerPoint into a full HD video. Previously it would work perfectly. Today when I converted it into a video all my animations, transitions and sound editing were deleted. So when I played the video it was slides and audio but no animations or effects. When I went back to PowerPoint all my animations had disappeared from the animation pane. This was the case for all my power points. I decides to re animate 15 slides and try the process again. I saved a copy on USB. When I converted desktop version to video app animation was lost. I plugged USB and opened up PowerPoint and animation was lost. 

I have tried to restore previous copies of my powerpoint but none of them have a copy of my animation. I'm confused as it means I can no longer create my educational PowerPoints.

Please can someone help 

Thank you!!!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-04-29T21:08:10+00:00

    Thanks for getting back to us. We understand that this concern has taken this long already being investigated and it already affects your work. Rest assured that our Product Specialists are working on this and doing their best to arrive at the most accurate resolution.

    As far as compensation, it would be best to have it discussed with our Accounts and Billing team. To contact them, you may click this: Contact Microsoft Support, then **** type your concern in the box, click on Get Help, then at the bottom part of the page, select Talk to an agent.

    Let us know if you may have any clarifications on this.

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  2. Anonymous
    2021-04-29T09:55:24+00:00

    Thanks for the update Louie.

    I'm disappointed with how long this has taken. I'm unable to do my video projects. It's been 4months. I pay £80 a year. Is there any way of looking for compensation? Thank you.

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  4. Anonymous
    2021-04-25T17:45:54+00:00

    Thanks for waiting. At the moment, they are already coordinating to the Product Group to check the status of this concern that was raised. We’ll let you know if there are other updates about this.

    Thank you.

    Louie Del

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  5. Anonymous
    2021-04-18T17:50:39+00:00

    We appreciate you for standing by on this concern. As we’ve checked this concern, we haven’t received any updates yet from our Internal Support. We’re making sure to monitor this on our end and we’ll get back to the soonest time possible.

    Regards.

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