Sorry we couldn't find https //d.docs.live.net

Anonymous
2020-11-19T02:30:41+00:00

Im having an issue when creating a new word doc using Microsoft 365 Personal

Opening up the office 365 interface on my Laptop, i then select "Word" for the left side tab, select "Blank Template" and its at this point it get:

sorry we couldn't find https //d.docs.live.net/........../Document.docx. Is it possible that it was moved, renamed or deleted?

(All of my web searches come back with "Open" instead of "Find" when looking up this issue.)

It does however open up a word doc after clicking ok but my ocd is kicking in not knowing what this is about. If i repeat the above process a number of time, it leaves a document inside my onedrive folder and keeps incrementing. Document1.docx etc.

Word and PowerPoint both have this error but Excel opens fine.

Im running windows 10 latest version, 

Can anyone please help?

Cheers

Shane

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-18T15:08:24+00:00

    Same problem here. If I ignore it Word works normally but it is annoying. Starting without using the Office app works fine.

    Dear MS, just for once, please don't close the thread without a solution.

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  2. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2021-03-18T15:20:21+00:00

    Ensure that you post feedback in the app, so that Microsoft can see it.

    Note that Microsoft staff do not regularly monitor these threads for feedback.

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  3. Anonymous
    2021-03-18T15:30:09+00:00

    Feedback posted with a link to the thread.

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  4. Anonymous
    2021-03-25T22:00:09+00:00

    Hi Jazlyn,

    I have EXACT same problem as Shane, but I can't find your response. I would also add that I closed the "OneDrive" app and the problem went away. Everytime the OneDrive app is on the problem persists.

    I would greatly appreciate if you could point me to the solution to this thread.

    Thank you,

    Parisa

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  5. Anonymous
    2021-03-28T21:15:54+00:00

    Same for me. Error goes away when OneDrive is closed. It's almost like it's trying to open the document before it's created it.

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