Sorry we couldn't find https //d.docs.live.net

Anonymous
2020-11-19T02:30:41+00:00

Im having an issue when creating a new word doc using Microsoft 365 Personal

Opening up the office 365 interface on my Laptop, i then select "Word" for the left side tab, select "Blank Template" and its at this point it get:

sorry we couldn't find https //d.docs.live.net/........../Document.docx. Is it possible that it was moved, renamed or deleted?

(All of my web searches come back with "Open" instead of "Find" when looking up this issue.)

It does however open up a word doc after clicking ok but my ocd is kicking in not knowing what this is about. If i repeat the above process a number of time, it leaves a document inside my onedrive folder and keeps incrementing. Document1.docx etc.

Word and PowerPoint both have this error but Excel opens fine.

Im running windows 10 latest version, 

Can anyone please help?

Cheers

Shane

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2021-03-02T21:02:24+00:00

    What is the best way to report the bug to Microsoft?

    In the full version of Word (installed on a PC), you can use File > Feedback > Send a Frown. Or you can go to https://word.uservoice.com.

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  2. Anonymous
    2021-03-03T11:54:37+00:00

    Hello Stefan

    Thank you for your reply and information given

    I too am experiencing exactly the same issue as others. I appreciate your suggestion re workaround.

    It's very disappointing from MS that they should allow this slip up.

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  3. Anonymous
    2021-03-07T09:57:10+00:00

    I suddenly cannot open a new document word template. I am attaching a screenshot of the message box that appears when I try to start a new word document.

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  4. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2021-03-07T13:06:53+00:00

    Your screen shot is unreadable. Perhaps if you captured just the error message box?

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  5. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2021-03-07T14:03:40+00:00

    Is this the same error message as the one mentioned in the subject line for this thread (it is impossible to tell from the screen shot)?

    Do you have a full version of Office installed or are you using the online version only?

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