Sorry we couldn't find https //d.docs.live.net

Anonymous
2020-11-19T02:30:41+00:00

Im having an issue when creating a new word doc using Microsoft 365 Personal

Opening up the office 365 interface on my Laptop, i then select "Word" for the left side tab, select "Blank Template" and its at this point it get:

sorry we couldn't find https //d.docs.live.net/........../Document.docx. Is it possible that it was moved, renamed or deleted?

(All of my web searches come back with "Open" instead of "Find" when looking up this issue.)

It does however open up a word doc after clicking ok but my ocd is kicking in not knowing what this is about. If i repeat the above process a number of time, it leaves a document inside my onedrive folder and keeps incrementing. Document1.docx etc.

Word and PowerPoint both have this error but Excel opens fine.

Im running windows 10 latest version, 

Can anyone please help?

Cheers

Shane

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2021-03-07T09:57:10+00:00

    I suddenly cannot open a new document word template. I am attaching a screenshot of the message box that appears when I try to start a new word document.

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  2. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2021-01-03T20:20:03+00:00

    You can report this issue to Microsoft. Use the feedback facility in the Office app (assuming that there is one).

    Note that nobody here can make promises on behalf of Microsoft, because we are volunteer contributors.

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  3. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2020-12-14T00:12:37+00:00

    The whole thread has been moved to the Microsoft 365 Family category of the Microsoft Community. This is the category for Family and Personal subscriptions.

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  4. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2020-12-13T23:08:38+00:00

    This is the thread (you just posted to it); it has just been moved.

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  5. Anonymous
    2020-11-19T08:35:33+00:00

    Hi Shane,

    Sorry for the inconvenience the problem caused for you.

    Based on your description, when you try to open Word/PowerPoint file, an error message will pop up. The error may indicate that you cannot open files saved in your OneDrive. Do you have other Microsoft account sign in OneDrive or connect any Personal OneDrive to the account you are using now?

    Please try to create a new Normal template(Normal.dotm file), and then start a new file based on your template (click File > New > Custom, and click your template) to see the result. You can refer to this article to Create a template.

    To help you better, could you please provide some information for me?

    1. The full screenshot of the error message.
    2. Does the problem happen when you opening existing files?
    3. The screenshot of your Office version(open an Office application>File>Account>capture a screenshot of the Product Information column).

    Appreciate your cooperation in advance.

    Best regards,

    Jazlyn

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