Microsoft powerpoint on Ipad Air keeps crashing

Anonymous
2021-06-20T02:23:33+00:00

Hello,

For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?

I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.

Microsoft 365 and Office | PowerPoint | For home | iOS

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  1. Anonymous
    2021-08-21T16:45:26+00:00

    I have 2 iPad Pros. The 1st Gen with iOS 14.7.1 and PowerPoint 2.52 crashes all the time! The 2nd Gen with 14.4.2 and 2.51 works without issue. Both are using the same 1st Gen pencil. Both are using .ppt files loaded with hand written materials.

    This is a HUGE issue that needs resolution. The school year has just begun and all of my work is completed through the iPad. The second (working iPad) is a loaner that I need to return to the owner.

    Help!!!!!

    ps I have done all of the “stuff” that has been recommended

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  2. Anonymous
    2021-08-21T16:55:29+00:00

    I have 2 iPad Pros. The 1st Gen with iOS 14.7.1 and PowerPoint 2.52 crashes all the time! The 2nd Gen with 14.4.2 and 2.51 works without issue. Both are using the same 1st Gen pencil. Both are using .ppt files loaded with hand written materials.

    This is a HUGE issue that needs resolution. The school year has just begun and all of my work is completed through the iPad. The second (working iPad) is a loaner that I need to return to the owner.

    Help!!!!!

    ps I have done all of the “stuff” that has been recommended

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  3. Anonymous
    2021-08-22T07:28:40+00:00

    Hi Louie,

    I have tried resetting the Powerpoint app and it still crashes. I'm using it for my studies and hope that this issue can be resolved as soon as possible!

    I'm using iPad (8th Generation) and on the Microsoft Subscription provided by my organisation.

    Hope to have this issue resolved as it is really crucial for my studies!

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  4. Anonymous
    2021-08-23T17:35:10+00:00

    I am having the same issue. Once I start writing notes it crashes on me. I can hardly begin to write notes before it closes out. This is really ridiculous considering Microsoft is essentially the only program used in higher education nowadays.

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  5. Anonymous
    2021-08-24T06:30:42+00:00

    Hi everyone,

    Just here to say that I have the same problem with Powerpoint on my iPadAir as described above.

    @Microsoft: Information through communication? Are you all on vacation?

    Kind regards,

    Thraker

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