Microsoft powerpoint on Ipad Air keeps crashing

Anonymous
2021-06-20T02:23:33+00:00

Hello,

For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?

I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.

Microsoft 365 and Office | PowerPoint | For home | iOS

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  1. Anonymous
    2021-10-13T00:10:21+00:00

    I got the ipad 4 with the updated powerpoint app using my school Microsoft 365 and have the same issues with crashing after delete sign in credentials.

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  2. Anonymous
    2021-10-13T13:09:10+00:00

    Hi, I have followed all the steps in this thread and my PowerPoint app on my ipad Air continuously crashes within seconds of the app opening. I use this for school and it is very frustrating.

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  3. Anonymous
    2021-10-14T04:08:34+00:00

    Hello,

    Has anyone resolved this issue? It's happening for both my iPad and my Macbook. I tried the suggested mentioned earlier about clearing the credentials, still no luck.

    As a student this is very frustrating.

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  4. Anonymous
    2021-10-15T15:18:26+00:00

    Hello Microsoft,

    Knock knock its us, the world... You would think after 11 pages of people wondering whats going on that you might take a look into this.

    I think people are right.. the application either freezes or doesnt load all of the slides when there is handwritten notes on the powerpoint.

    Please, Tesla is building rockets that land back on the ground and has cars that drive themselves... I think you, Microsoft should be able to look into a Powerpoint issue with handwritten notes and figure out a solution...................................................................................................................................s

    I know theres an exponential ammount of people having the same issue that dont post on this platform.. so when theres 11 pages of comments you can jsut imagine how many professionals deal with this on a daily basis. What I have to do it so close and open ppt X amount of times until I get lucky and the presentation loads fine. My situation is pretty mild, compared to some of these other situations, but nevertheless is extremely annoying. I can only imagine how 1000's of customers/subscribers feel

    Please look into this

    thank you,

    We, ipad ppt users

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  5. Anonymous
    2021-10-15T16:01:14+00:00

    Two small additions:

    1. This (using handwritten notes on a Powerpoint document using Apple Pencil on an iPad) has worked for more then a year...
    2. All these people experiencing the problems are assisting reliably in paying Microsoft employees monthly salaries

    So; please can we have an estimate as to when this will get solved?

    Regards,

    E

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