Microsoft powerpoint on Ipad Air keeps crashing

Anonymous
2021-06-20T02:23:33+00:00

Hello,

For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?

I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.

Microsoft 365 and Office | PowerPoint | For home | iOS

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  1. Anonymous
    2021-09-28T14:31:49+00:00

    One other thing that has helped me is to have the file open on my desktop/laptop computer 1st before and then open it up on my iPad. I then leave it open on my computer and then take my iPad with me and PPT will usuall work. I cancel the file that tries to open automatically 1st if different than the file that I want to work on. I then open the file that is open on my computer and it usually doesnt crash. ¯\_(ツ)_/¯

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  2. Anonymous
    2021-09-28T14:07:55+00:00

    This is re-cycled guidance from June. It does not solve the problem.

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  3. Anonymous
    2021-09-28T13:27:41+00:00

    Tried that many times Louie but it doesn't solve the problem. Appreciate you getting back to us!

    Kind regards,

    Eddy

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  4. Anonymous
    2021-09-28T13:19:48+00:00

    Thanks everyone for standing by on this concern. We’ve got an update from our Internal Support and the following steps are suggested by them that can help in addressing this concern about the crashing of the PowerPoint for iOS. Please see these:

     

    1. Close all the Office for iPad apps. To do this, press the Home button on your iPad twice, swipe to find each Office for iPad app, and then swipe the preview screen up to close each app.
    2. Go to iPad Settings.

     

    In Settings, tap to select one of your Office for iPad apps such as Word, Excel, or PowerPoint.

    1. Under RESET, tap Reset <app name>. (Word for example)

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    1. Slide to enable Delete Login Credentials.

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    1. Start one of your Office for iPad apps (PowerPoint) so that your credential is deleted.
    2. Sign in using your Microsoft 365 Organization ID account.

     

     

    Once done, please check if the PowerPoint for iOS will still crash so we can have this reported back to our Internal Support for further investigation.

     

     

    Please respond to this thread to let us know how the issue progresses. Similarly, if you have more questions, please inform us by replying to this post.

     

    Best regards.

    Louie

    I’ve tried this but it’s still crashing

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  5. Anonymous
    2021-09-20T02:12:18+00:00

    This is done from a PC, but you should also be able to insert the printout directly from the Ipad as well. Withing OneNote you should be able to insert a printout not just a link. I dont have time tonight, but I'll take a look tomorrow at work.

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