Microsoft powerpoint on Ipad Air keeps crashing

Anonymous
2021-06-20T02:23:33+00:00

Hello,

For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?

I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.

Microsoft 365 and Office | PowerPoint | For home | iOS

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  1. Anonymous
    2021-06-23T22:31:04+00:00

    Hello I have an I pad air 4th generation. Just installed the app for PowerPoint as well. The iPad is brand new, and I am also having this issue. I can’t even get the app to stay open now. It has gotten progressively worse. I have a student account with my university. Both the 365 app and PowerPoint app crash almost instantly. I need this to work for classes for my medical school, SOS!.

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  2. Anonymous
    2021-06-23T22:05:49+00:00

    Thanks for letting us know about this. We’ve gathered the information you’ve all provided about the issue in the PowerPoint for iOS version 2.50. To check on this further, we’ve raised this to our Internal Support so they can also investigate what may have happened and may be causing the app to crash. For now, we’ll just need to wait for their recommendation, and we’ll update you once we got their response.

    Please standby.

    Best regards.

    Louie

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  3. Anonymous
    2021-06-23T12:36:28+00:00

    Hello,

    I am using iPadOs 14.6 and Powerpoint version 2.50. My subscription  is  through  my  University.

    I had my  brother  try  it  out  on  his  iPhone  and  he  had  the  same  problems with  a  fully  updated  ios  and   app.

    I also  took  the  ipad  to  an  apple store, where  they  tried  factory  resetting  the  ipad  and  that  made  no  difference.

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  4. Anonymous
    2021-06-23T05:23:04+00:00

    Hi. Louie,

    I am using a Microsoft 365 Family subscription since the last 5 years or so. I tried to reinstall the app several times. This started after the most recent update. Yesterday I even tried re-installing the iPad… but that did not work!

    This is extremely annoying me. I am trainer and use PowerPoint all the time…

    Regards,

    Eddy

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  5. Anonymous
    2021-06-22T22:15:32+00:00

    Hi eddyh_63**,**

    Thanks for letting us know about this. We acknowledge that you’re also having the same issue with the PowerPoint app on your iPad Pro and confirming that you got the same behavior on your iPhone device.

    Just to confirm, have you also tried reinstalling the application? Are you using PowerPoint with a Microsoft 365 Family subscription?

    We’ll wait for your response.

    Best regards.

    Louie

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