Microsoft powerpoint on Ipad Air keeps crashing

Anonymous
2021-06-20T02:23:33+00:00

Hello,

For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?

I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.

Microsoft 365 and Office | PowerPoint | For home | iOS

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  1. Anonymous
    2021-06-30T23:09:53+00:00

    Thanks for getting back to us and letting us know how it goes after trying the suggested steps above. We’ll then inform our Internal Support about this, so they can check further and provide additional recommendations on how this can be addressed.

    If you may have other questions, don’t hesitate to let us know.

    Best regards.

    Louie

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  2. Anonymous
    2021-06-30T21:11:55+00:00

    Hi Louie

    I followed the above instructions and sadly PowerPoint continues to crash after 20 seconds or so. I have an Office 365 account. Using iPad Pro and IOS 14.6.

    A solution soon would be helpful 2 weeks of not being able to use this as a trainer is not great!

    Many thanks

    Andy

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  3. Anonymous
    2021-06-30T06:42:52+00:00

    Hi Louie,

    I had tried that before and tried it again upon your request. Result, Powerpoint crashed after less then a minute. Buy the way,, I am using the Office (All in one) App, not the separate Word,Excel an Powerpoint apps.

    Any other idea's because this is makes Powerpoint unusable for about 2 week now!

    Kind regards,

    Eddy

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  4. Anonymous
    2021-06-29T21:25:27+00:00

    Thanks everyone for standing by on this concern. We’ve got an update from our Internal Support and the following steps are suggested by them that can help in addressing this concern about the crashing of the PowerPoint for iOS. Please see these:

    1. Close all the Office for iPad apps. To do this, press the Home button on your iPad twice, swipe to find each Office for iPad app, and then swipe the preview screen up to close each app.
    2. Go to iPad Settings.

    In Settings, tap to select one of your Office for iPad apps such as Word, Excel, or PowerPoint.

    1. Under RESET, tap Reset <app name>. (Word for example)

    1. Slide to enable Delete Login Credentials.

    1. Start one of your Office for iPad apps (PowerPoint) so that your credential is deleted.
    2. Sign in using your Microsoft 365 Organization ID account.

    Once done, please check if the PowerPoint for iOS will still crash so we can have this reported back to our Internal Support for further investigation.

    Please respond to this thread to let us know how the issue progresses. Similarly, if you have more questions, please inform us by replying to this post.

    Best regards.

    Louie

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  5. Anonymous
    2021-06-27T23:06:06+00:00

    Thanks for standing by on this concern. Just to inform everyone that we haven’t received any response from our Internal Support. We’ll update everyone on this thread as soon as we got some information or advise from them.

    Best regards.

    Louie

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