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Hello,
For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?
I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Having the same issue even after internal support's suggestion. The app will not even load now. Attempts to open the last presentation that was used and crashes before the presentation loads.
I agree the handwriting notes seems to cause it to happen more quickly. This is the main reason i use the app.
Maybe helpful… it only seems to crash with PowerPoint files with handwriting.
This being said, when can I expect a solution to this problem? I am a trainer/coach and PowerPoint is business critical for me. This bug is approaching one month now… I do pay a yearly subscription after all.
Kind regards,
Eddy
Hi Warpbud,
Please accept our warmest regards and sincerest hope that all is well.
We just want to give you an update that we’re still waiting for other recommendations from our Internal Support since the last troubleshooting steps they’ve provided didn’t work on your issue.
Sincerely,
Juhn J,
Microsoft Office- Consumer Community
Forum Moderator
Mine too continues to crash. It helped for like 10-20 minutes but it still crashes.