Onenote Android app share functionality

Can also confirm that the new beta update does not solve the issue.

After further tests, I have found a temporary yet very disruptive fix: establishing a VPN connection to endpoints in the Asia region (tested with Japan and Singapore, using two devices, one of which is enrolled in the Beta) allows saving web pages using the share functionality in the browser (Chrome Beta on Android). "Save as Image" is always enabled; even after a successful save where I turn it off, the next time it will be again enabled and grayed out until the app does the processing with the Microsoft server. The fact that sharing works when using specific VPN connections is a clear indication that the problem is related to the Microsoft servers, not with any client configuration.

Connecting to VPN endpoints on the US East region does not solve the problem. Inspecting data packets shows that when not using a VPN connection, the app communicates with servers in The Netherlands (as I am based in Europe). The issue manifests on all tested browsers (Firefox, Chrome and Chrome Beta) as well as for any content that uses this share dialogue (not the one with the OneNote "badge", those work).

Just to inform you that we’re still waiting for updates from our Internal Support. We’ll make sure to post here as soon as we got any suggestions from them.

 

 

Regards.

Still waiting, i suppose? 

The issue troubles a lot of users literally for years and Internal Support "is still investigating".

Shouldn't have left Evernote...

Thanks for your response. That’s correct. This concern is already raised and being investigated. We acknowledge that there are multiple users who have the same issue and our engineers are already aware of this. We’ll update this thread once we got any feedback from our Internal Support.

We truly appreciate you for standing by on this concern.

In case anyone on the technical side cares anymore, the same issue is reproducible on a Windows desktop when using the OneNote Chrome extension: if the "Full Page" option is selected, the spinner runs for quite a while, after which the message: "*No content found. Try another clipping mode."*****is displayed.

Just as I previously shown, connecting through VPN to a location in Asiaworks in this case as well. The "Bookmark" option (thankfully) works without using a VPN. It is clear that the full page option is doing the same communication with Microsoft servers as the Android app, which fails in Europe, but works in Asia. I would now be willing to bet that the same issue appears on iOS devices.

The lack of support is again worrying, as this is a paid product, not a free, community-driven, best-effort app.

Thanks for that information. We’ll take note of that and we’ll update this thread once we received any feedback from our Internal Support. At this point, we’d need to wait for their recommendations.

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