Message Get Genuine Office

Anonymous
2021-03-01T23:33:18+00:00

I get this message when I open Office 2019. Get Genuine Office you may be a victim of software counterfeiting. Avoid security risks and get genuine office now. When I click on Get Genuine Office it takes me to a Get Office 365 page. My office 2019 is Genuine. Is this a way to sell 365. Is there a way to stop the message.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2021-04-07T12:16:14+00:00

    hi all i used to have the office 2016 package which came with my pc a few years back and then got this message. i then thought id upgrade to office 365 as it included everything i wanted. got the message a few times so i just uninstalled everything office related and rebooted pc, i downloaded the offline install package (iso image from Microsoft around 3GB) and then all went fine for about a week and then outlook crashed and did its usual sending reports ect.

    when outlook started back up again it then came up with the counterfeit message bar at the top again. its all linked to my online account with the same email address i used and logged in too.

    i have also cleared/deleted the heartbeat cache too which is also advised by microsoft to get rid of the message but its still there even after trying these methods.

    ##edit##

    i have noticed in my office it says office professional 2016 still and not my office 365 subscription. i have clicked update license and this does not change. i have never used office 2016 on my email address as i have never logged in with it before that i know of.

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  2. Anonymous
    2021-04-07T20:12:06+00:00

    Here's what worked for me.

    file/options/Privacy Settings

    Under All Connected Experiences uncheck Enable Connected Experience and restart Office.

    I can confirm this works, but disables online experience, which is expected behavior at this moment, but not in general. I paid for online documents and forms too, btw.

    I have annual Microsoft 365 Family subscription and latest Office 2019 installed offline.

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  3. Anonymous
    2021-04-07T21:08:23+00:00

    hi all i have not got it all resolved and this trick worked for me although it is a little long winded

    https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state

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  4. Anonymous
    2021-04-07T21:42:26+00:00

    hi all i have not got it all resolved and this trick worked for me although it is a little long winded

    https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state

    Oh, it finally worked as expected, thanks!

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  5. Anonymous
    2021-04-10T11:48:07+00:00

    Ya I have getting the same problem , Microsoft must solve these problem.

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