Message Get Genuine Office

Anonymous
2021-03-01T23:33:18+00:00

I get this message when I open Office 2019. Get Genuine Office you may be a victim of software counterfeiting. Avoid security risks and get genuine office now. When I click on Get Genuine Office it takes me to a Get Office 365 page. My office 2019 is Genuine. Is this a way to sell 365. Is there a way to stop the message.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-02T01:57:48+00:00

    Hi DaleDalka!

    I'm Jen, an independent advisor and a Microsoft user like you. I'd be happy to help you out with this issue.

    This message appears if the application determined that the Office product installed on your device isn't legitimate and you may be a victim of software counterfeiting. If you have a genuine Office, but haven't installed it yet, uninstall the counterfeit version first. If you already installed genuine Office, uninstall both versions and then reinstall the genuine version. To help determine if your Microsoft software is genuine, you may refer to the following articles below.

    Stay safe with a genuine Office license:

    https://support.microsoft.com/en-us/office/stay...

    How To Tell:

    https://www.microsoft.com/en-us/howtotell/licen...

    To disable this notification, try toggling off "Get Office" from Settings > System > Notifications & Actions.

    https://www.howtogeek.com/226321/how-to-disable...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope this information helps. If you have any questions, please let me know and I'd be glad to assist you further.

    Best Regards!

    Jen :)

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  2. Anonymous
    2021-03-12T23:09:30+00:00

    What file does the message Get Genuine Office message come from.

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  3. Anonymous
    2021-03-19T13:17:16+00:00

    I have the same problem since today. I have a monthly subscription to Office 365 and it is strange behavior. Uninstalled, re-installed - received the same message.  Logged out, logged in - the same. Tille yesterday I had no such problem.

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  4. Anonymous
    2021-03-25T20:40:45+00:00

    I started getting this same message a few days ago with my Office 2019. Odd thing is, when I log into my Admin local user account, it doesn't give me this message. I only see it on my main user (non-Admin) local account. Before you tell me I should be using cloud synced accounts, I prefer to have Windows 10 setup for local accounts only and I'm not going to change that.

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  5. Anonymous
    2021-03-27T17:34:44+00:00

    Here's what worked for me.

    file/options/Privacy Settings

    Under All Connected Experiences uncheck Enable Connected Experience and restart Office.

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