External Data Refresh Failed

Anonymous
2020-12-23T16:53:51+00:00

Had no problems on an existing spreadsheet for months.  I am pulling in stock quotes.  Today I started getting this message:

External Data Refresh Failed  "We refreshed some of your data, but we couldn't refresh all of it because we changed or removed it on our side.  For data we can no longer refresh, we've kept the most recent results.

How do I fix it and how do I identify the cells that are not refreshing?  

Thank you!

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

80 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-08T16:57:22+00:00

    seems to  me, good customer service would not be to suggest your client to:   "report this issue to our related team" but for YOU to report the issue to the related team, explain and detail to the "related team" the work you have done to try to resolve, and include the client on the correspondence.  Then, if the "related team" assumes responsibility for the problem, consider the matter appropriately transferred.  Your thoughts on this?

    Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-08T06:33:22+00:00

    as an experiment, can you create a brand new excel document, and put in just one single stock name, ticker and price.  then click refresh.  do u get the error?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-08T06:00:55+00:00

    I totally understand and feel your pain.  I have built the most complex stock portfolio tracker I can with months of hard work now down the tubes  Ill never have any idea which cell is causing this problem yahoo this rules Im so glad I paid for the upgrade to be tortured Ballz

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-02-05T19:20:21+00:00

    Shamu - please see my previous post on trying to simplify this problem to single stocks, and minimum fields (ticker and price) - doesn't work.  MS needs to run through their test suite, the users shouldn't have to design and run tests for them.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-05T19:18:37+00:00

    I am pulling stock prices only for ten stocks, and I am getting this error message every time I click refresh even though all ten stock are updating correctly on multiple sheets within the spreadsheet.

    Was this answer helpful?

    0 comments