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This happened after a recent Windows update.
I've seen this issue written about and have tried the suggested solutions without luck. First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."
All templates are just opening as .dotm instead of .docm or .docx. Any other troubleshooting steps available?
[Moved from Word/Windows 10/Microsoft 365 Apps or Office 365 Business]
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Worse than doing nothing is to string me along so I have to keep re-explaining ad infinitum.
Do you have the templates saved in either the User Templates folder or the Work Group Templates folder as set under File>Options>Advanced>General>File Locations?
I would suggest adding the New Document or Template command to the Quick Access Toolbar. You will find that command in the All Commands Category.
When you use that command, it will display the "Classic" New dialog that contains the templates from both the User Templates folder and the Workgroup Templates folder, with any templates that are contained in sub-folders under either of those template folders appearing in tabs in the New dialog
Thank you for helping. Our templates are stored in a Practice Docs folder on all machines. It is configured for network sync. Is it necessary to store templates in the path you specified?
Thank you for helping. Our templates are stored in a Practice Docs folder on all machines. It is configured for network sync. Is it necessary to store templates in the path you specified?
For templates to work with the FileNew classic dialog, they must be stored in folders designated as either the User Templates Folder or the Workgroup Templates Folder. It does not matter what name is given these folders, nor where they are stored but it does matter that they are so designated in the User's options.
See Templates in Microsoft Word and File New Variations in the Versions of Word.
If you want them to show up in the Backstage view for File > New, they must be in a folder designated as either the Custom Office Templates folder or the Workgroup Templates folder. File New Variations in the Versions of Word. Again, the name is not important, what is necessary is the designation in the user options.
The user templates folder should NOT be a shared folder. My advice is to make a single folder designated as the User Templates folder and the Custom Office Templates folder. In my opinion, this simplifies things.
Yours could be in the Workgroup Templates folder or a subfolder and you can name it PracticeDocs if you want.
These folders likely should be listed as trusted locations. The User Templates folder must be a trusted location.
Are these requirements all new? Its worked fine as we currently have it for more than 10 years.
You are mandating that the templates folder NOT be shared? Maybe this is an attack on advanced users who MS believes should pay for their business level services?
If not, how do you expect I might distribute our 20+ evolving templates if the containing folders cannot be shared?