Word templates not opening as new documents

Anonymous
2020-11-17T00:37:36+00:00

This happened after a recent Windows update.

I've seen this issue written about and have tried the suggested solutions without luck.  First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."

All templates are just opening as .dotm instead of .docm or .docx.  Any other troubleshooting steps available?

[Moved from  Word/Windows 10/Microsoft 365 Apps or Office 365 Business]

Microsoft 365 and Office | Word | For home | Windows

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  1. Charles Kenyon 171K Reputation points Volunteer Moderator
    2021-04-13T08:26:16+00:00

    How were these "templates" created? 

    Were they created in Word and saved, in Word, as templates?

    Or, did some other program create them and attach a .dotm suffix? Given the path, I suspect the latter.

    Try opening  a problem .dotm in Word and using SaveAs to save as a template with the same name in the same location. Any difference after you do this?

    Why are all of these .dotm templates? Do you really need them macro-enabled?

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  2. Charles Kenyon 171K Reputation points Volunteer Moderator
    2021-04-13T08:20:01+00:00

    How are you using the templates?

    If you use File > New and pick a template, Word will create a new document based on the template.

    File New Variations in the Versions of Word

    Are these templates in a SharePoint library?

    If you right-click on a template's icon what do you see?

    Is New the default? Is it available?

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  4. Anonymous
    2020-12-01T21:06:30+00:00

    This the new MS norm?  Update OS, break millions of machines and ignore.  You idiots also wrecked our Access application nearly putting us out of business.

    Maybe this thread can be locked since it seems to have the standard MS resolution.

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