Word templates not opening as new documents

Anonymous
2020-11-17T00:37:36+00:00

This happened after a recent Windows update.

I've seen this issue written about and have tried the suggested solutions without luck.  First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."

All templates are just opening as .dotm instead of .docm or .docx.  Any other troubleshooting steps available?

[Moved from  Word/Windows 10/Microsoft 365 Apps or Office 365 Business]

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-04-22T00:35:28+00:00

    Thank you for helping.  Our templates are stored in a Practice Docs folder on all machines.  It is configured for network sync.  Is it necessary to store templates in the path you specified?

    Was this answer helpful?

    0 comments
  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2021-04-21T22:36:08+00:00

    Do you have the templates saved in either the User Templates folder or the Work Group Templates folder as set under File>Options>Advanced>General>File Locations?

    I would suggest adding the New Document or Template command to the Quick Access Toolbar.  You will find that command in the All Commands Category.

    When you use that command, it will display the "Classic" New dialog that contains the templates from both the User Templates folder and the Workgroup Templates folder, with any templates that are contained in sub-folders under either of those template folders appearing in tabs in the New dialog

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-21T21:04:28+00:00

    Worse than doing nothing is to string me along so I have to keep re-explaining ad infinitum.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-04-20T05:45:29+00:00

    Nothing?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-14T06:01:59+00:00

    Hi and thanks for helping.  This has been a huge problem.

    Working backwards...

    All templates have VB code linking them to a local Access DB.  dotm docm is mandatory

    This only affects 1 computer, but it is my work laptop.  I am a doctor and enter patient data by laptop.

    "Save as" a template (overwriting) does not change.  Icons are not correct for dotm.  They look generic.  docm icons are correct.

    dotms were created in Word by the standard method and successfully used for several years.  A Windows or Word update broke their function.

    Sharepoint is not used.

    "New" is no longer an option for dotms.  Only "edit" since this problem began.

    QUOTE:  If you use File > New and pick a template, Word will create a new document based on the template.

    I cannot pick one of my personal templates this way. Under "New" there is only a blank document and below online templates.  If I click File\Open then the template opens as a template

    Was this answer helpful?

    0 comments