Word templates not opening as new documents

Anonymous
2020-11-17T00:37:36+00:00

This happened after a recent Windows update.

I've seen this issue written about and have tried the suggested solutions without luck.  First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."

All templates are just opening as .dotm instead of .docm or .docx.  Any other troubleshooting steps available?

[Moved from  Word/Windows 10/Microsoft 365 Apps or Office 365 Business]

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-04-25T23:25:36+00:00

    Okay that's a new possibility. My fingers are crossed

    Was this answer helpful?

    0 comments
  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2021-04-25T22:52:29+00:00

    The right click actions are New and Open.  If you are not seeing those, see the article "How to re-register Word when problems crop up opening files” at:

    http://wordmvp.com/FAQs/AppErrors/ReRegisterWord.htm

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-04-25T20:06:41+00:00

    Yes it was attempted and documented in the very first post.

    Was this answer helpful?

    0 comments
  4. Charles Kenyon 171K Reputation points Volunteer Moderator
    2021-04-25T19:50:55+00:00

    This has been my main issue. It is not possible on my machine. The icons are not right since either a windows or office update. There is not a separate open and edit in the right click connect menu. 

    This should NOT be the case.

    Try repairing office on your machine.

    Repair an Office application - Office Support

    I apologize if this has already been tried. This is a long thread, my memory is short.

    User Templates and Workgroup Templates are Word jargon, not ordinary English. They are important, designated, locations. These folders can have any name at all, but they are designated in Word's options. To Word they have special meanings and are given special privileges.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-04-25T19:16:20+00:00

    This has been my main issue. It is not possible on my machine. The icons are not right since either a windows or office update. There is not a separate open and edit in the right click connect menu.

    Was this answer helpful?

    0 comments