Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  1. Anonymous
    2020-07-28T20:02:57+00:00

    Alex, Thank you for this update. This has been a growing concern. We will attempt the proposed workaround. RS

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  2. Anonymous
    2020-07-28T19:08:08+00:00

    I followed the steps to downgrade to v16.38 (20061401) and confirmed Outlook and Word are in this previous version. However, I'm still getting the same errors outlined here.

    "Word was unable to mail your document." then

    "Word could not finish merging these documents or inserting this database."

    Is there another workaround?

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  3. Anonymous
    2020-07-28T16:18:24+00:00

    I still get the same error upon completing the merge.  And even after renaming the newer version of Outlook and installing the earlier version, the earlier version of Word still tries to call the later, renamed, version of Outlook

    Running Catalina version 10.15.6 (19G73)

    I had this problem as well, and resolved it by going to the Applications folder and starting the 16.38 versions manually. Hope that helps you.

    • Paul

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  4. Anonymous
    2020-07-28T15:49:17+00:00

    Any advances? Problem persists.

    Thank you!

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