Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  1. Anonymous
    2020-08-02T00:15:21+00:00

    I followed these steps and downgraded to 16.38. It still does not work. I have been using mail merge in Word for Mac with no issues every week since the Covid-19 epidemic started in March. I need this feature to communicate with my students. In addition to removing 16.39, I made sure my default mail client was 16.38.

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  2. Anonymous
    2020-07-31T17:38:23+00:00

    FOLKS!!!

    If you downgraded to version 16.38 and still having the issue, its because Word 16.38 is calling to Outlook 16.39 still when doing the merge.  Close all versions of Outlook and Move Outlook 16.39 to the TRASH. Then Word 16.38 will have no choice but to call Outlook 16.38 when doing the merge.

    All the best!

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  3. Anonymous
    2020-07-31T09:51:30+00:00

    The workaround helps. Thank you! But remember to uncheck "Automatically keep Microsoft Apps up to date" at the bottom of the Microsoft AutoUpdate App. Otherwise you are back at square one. :)

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  4. Anonymous
    2020-07-31T07:14:00+00:00

    Hi Carlos,

    As the 16.38 has been confirmed a working workaround for both us and other community members, would you mind uninstalling the existing apps and reinstalling it again to see the result? 

    Currently reverting back to the previous version is the only workaround. We apologize for the inconvenience, and please kindly submit the feedback to wait for a final fix patiently.

    Regards,

    Rena

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