Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  1. Anonymous
    2020-08-10T13:42:37+00:00

    Catherine,

    Did you revert back to 16.35 (or 16.38)? I was not able to get 16.38 to work. My principle was to revert back to a previous version in which email merge was working. For me that was 16.35.

    MS Office Mac Previous Versions

    Doug Robbins say 16.40 is being released Tuesday and has a patch that should alleviate this issue. 

    If you or ANYONE ELSE upgrades to 16.40 and the email merge begins working again, would you please let the community know?

    Thanks

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  2. Anonymous
    2020-08-10T11:18:29+00:00

    Hello,

    I have the same problem I am working on a MacBook pro I am trying to merge a spreadsheet into a word document so I can email a letter to the spreadsheet contacts.  I am getting the following messages:-

    Word was unable to email your document.

    Word could not finish merging these documents or inserting this database.

    I have downloaded the previous version as you reccommend but this does to help.

    Can you advise?

    Kind Regards

    Catherine

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  3. Anonymous
    2020-08-05T21:35:18+00:00

    I have now successfully sent three mail merge email messages using 16.35. I do want to mention that I am having some kind of syncing problem where the emails stack up in my outbox ("server is busy") and take a long time to actually send.  But they DO SEND. I think this syncing problem is a separate issue on my end. So the 16.35 workaround is working for me.  I will keep using and not update MS Office again until confirmation that mail merge issue has been resolved.

    "Timfear" did your mail merge have the secondary syncing issuing and delayed sending that I described?

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  4. Anonymous
    2020-08-05T19:15:57+00:00

    I had this exact problem, and tried the workaround above. I tried the mail merge again, three times. One time I put the newer Outlook application in the trash to make sure Word wasn't trying to open that one, and it still failed. Same message as above, only this time it didn't even send one of the emails like it had been doing before. Please let me know as soon as possible if there is some other solution to this? I really need to get these emails out this week.

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