Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  2. Anonymous
    2020-07-16T22:36:54+00:00

    I'm having the same issue. This was working before for me, and now it's not. I tried the "change the font" trick I found in another thread, but nothing works. I've tried sending plain text or HTML, neither works. Please fix this ASAP Microsoft! I'm on a corporate machine so removing Word and installing an old version isn't something I want to do.

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  3. Anonymous
    2020-07-16T21:53:43+00:00

    Hi Lesley,

    I can confirm I meet the same scenario as you described when performing mail merge in the current latest version of Word for Mac 16.39(200713). As there are multiple users reporting this issue in the community, I would like to make a summary on this issue to help other members quickly identify the issue.

    Issue Symptom:

    When using mail merge in Word for Mac, it will prompt you with the following error message:

     

    Issue Environment:

    Word for Mac version 16.39(200713)

    Outlook for Mac version 16.39(200713)

    Workaround:

    Currently, the only workaround for this issue is to use the previous version of Word & Outlook application.

    A quick method to install the previous version of Word and Outlook:

    1.Go to Finder > Applications > Find Word application.

    2.Rename Word & Outlook to Word 16.39 & Outlook 16.39 or something else.

    3.Download the version 16.38 installation package from the link below:

       Office for Mac version 16.38(20061401)

    4.Follow the guideline and finish the installation.

    5.Go back to the Find > Application, you will see 2 new applications named as Microsoft Word & Microsoft Outlook and the version is 16.38, use this version as a temporary workaround.

    Issue status:

    After confirmed with the related resources, this issue will be fixed in the following 16.40 updates on the next Tuesday.

    Appreciate for your understanding.

    Regards,

    Alex Chen

    updated at 3:30 PM 8/6/2020 UTC+8

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