Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  1. Anonymous
    2020-07-22T06:57:09+00:00

    Hi Garima,

    Note that for the work around I provide, you need to use both Word and Outlook client at version 16.38, if you combine Word 16.38 with Outlook 16.39, the same issue will still occur.

    Meanwhile, we are working actively with our related resources. Hope they could quickly identify the root cause and bring a fix to this issue.

    Regards,

    Alex Chen

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  2. Anonymous
    2020-07-21T14:08:53+00:00

    Dear Alex,

    I have installed the Office for Mac version 16.38(20061401) and followed the steps as defined by you but still facing the same issue.

    Please help

    Regards,

    Garima

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  3. Anonymous
    2020-07-21T11:15:31+00:00

    I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

    I've restarted my computer.

    I've deleted Microsoft Office apps and reinstalled

    I've created a new document with no formatting

    I've changed fonts (to Calibir Light, to Times New Roman)

    Have tried with two different email accounts and two different computers within my organizatoin

    and still nothing....

    It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

    Please help.  And thanks.

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    0 comments
  4. Charles Kenyon 171K Reputation points Volunteer Moderator
    2020-07-21T05:19:30+00:00

    Keep an eye on this thread, then. Also, send feedback to Microsoft directly using their feedback feature. See Bob Jones' earlier post.

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