Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  1. Anonymous
    2020-07-24T02:31:00+00:00

    Thanks Alex, this is very helpful. 

    My experience was that having both versions of Outlooks was confusing when the mailing was run. Even though 16.39 was not opened, I received a pop up saying the mailing was not succesful because Outlook was attempting to run two versions. Deleting 16.39 entirely from the Applications folder seemed to do the trick.

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  2. Anonymous
    2020-07-24T01:12:04+00:00

    The workaround worked for me, but i had to move the 16.39 Outlook and Word to Trash. It did not work when I had simply renamed them.

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  3. Anonymous
    2020-07-23T18:59:33+00:00

    I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

    I've restarted my computer.

    I've deleted Microsoft Office apps and reinstalled

    I've created a new document with no formatting

    I've changed fonts (to Calibir Light, to Times New Roman)

    Have tried with two different email accounts and two different computers within my organizatoin

    and still nothing....

    It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

    Please help.  And thanks.

    Was this answer helpful?

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  4. Anonymous
    2020-07-23T18:17:26+00:00

    Rolling back Word and Outlook to version 16.38 as per the instructions does not resolve the issue for me.

    I still get the same error upon completing the merge.  And even after renaming the newer version of Outlook and installing the earlier version, the earlier version of Word still tries to call the later, renamed, version of Outlook

    Running Catalina version 10.15.6 (19G73)

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