Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

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  2. Anonymous
    2020-08-11T16:03:23+00:00

    It is Tuesday and I am still unable to email a personalized version of my document to numerous Excel contacts via Outlook. It worked fine until now. When will the problem be fixed?

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  3. Anonymous
    2020-08-10T14:55:41+00:00

    I downloaded and installed 16.38 but the AutoUpdate quickly updated that to 16.39. Check the version in the About menu item to be sure it is 16.38. You may need to turn off auto update.

    To run AutoUpdate press Cmd-Space to open the search, type in autoupdate and that should show the Microsoft AutoUpdate program. Open that (double click) then in there turn off Auto Update.

    You will need to reinstall the 16.38 version ...

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  4. Anonymous
    2020-08-10T13:42:37+00:00

    Catherine,

    Did you revert back to 16.35 (or 16.38)? I was not able to get 16.38 to work. My principle was to revert back to a previous version in which email merge was working. For me that was 16.35.

    MS Office Mac Previous Versions

    Doug Robbins say 16.40 is being released Tuesday and has a patch that should alleviate this issue. 

    If you or ANYONE ELSE upgrades to 16.40 and the email merge begins working again, would you please let the community know?

    Thanks

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