Onenote sync issue error E000283C

Anonymous
2020-04-20T01:44:48+00:00

Hi,

I am continually having sync issues between my 2 Windows 10 computer and mt ipad using Onenote. This has been working fine until last night. The iPad contains the latest changes to one particular notebook and when I try to sync shows an error message " Onenote can't sync your notes at the moment. We'll keep trying' with a code E000283C. Both Windows 10 apps show that the notebook is saved offline and that the computer doesn't appear connected to the internet. Well they ARE connected to the internet and when I try to access the notebooks online they are very slow to load up but eventually get there.

 I have checked the service status page with no faults showing and my onedrive syncs fine so I am assuming that the Microsoft service is at fault here. I have read elsewhere not to log out of the account if there are changes pending as they will be lost but I need to get this resolved.

Regards

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-04-21T05:51:07+00:00

    Thank you for contacting Microsoft Support - a support case has been opened for you. We will review the details you provided and get back to you as soon as possible.

    For your reference:

    • Case #: **********
    • Created on: Monday, April 20, 2020
    • Description: onenote+not+syncing

    Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email.

    Thanks,

    Microsoft Support

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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  2. Anonymous
    2020-04-21T12:59:27+00:00

    Yes, we have a school full of pupils and staff all having the same issue!

    I only assume it's because every school in the UK has gone back to school teaching remotely today and has overloaded Microsoft's servers.

    Happened before Easter with Teams/Assignments.

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  3. Anonymous
    2020-04-22T00:46:42+00:00

    Mine is being very iffy about when it is working.

    Worked beautifully for my lesson on Friday 17th at 8:30am and again at 2:00pm. 

    Monday 19th rolls around and working in the morning for my 10:30am meeting but then my 1pm tutorial....Nope. Same error as the original post. Started working again at 8:00pm that night.

    Didn't have any lessons Tuesday so didn't test it. But today (Wednesday 22nd) working great up until 10:20am then the error happened again right before my 11am lesson (cries). After typing algebra solutions into OneNote for an hour and a half I have checked the error code again and it has now changed to E0001462 bukxq 19999.

    The error is only visible on the windows app version of OneNote but OneNote 2016 doesn't update either and my tablet is in a constant state of syncing.

    I hope there is a solution soon.

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  4. Anonymous
    2020-04-22T00:55:48+00:00

    Confirming that mine error has changed to this as well:

    E0001462 bukxq 19999

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  5. Anonymous
    2020-04-22T01:07:58+00:00

    this is ridiculous. has been happening for three dayys now. manages to work for a few hours at night AEST. maybe 6pm to 10pm. then when i wake up 7am its down and not working again. school holidays this week in australia. next week is going to be nightmare when we go back if this is what we have to put up with.

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